Frequently Asked Questions (FAQ) – Everything You Need to Know About SOURESA
Looking for high-quality school furniture, metal bunk beds, and storage solutions? At SOURESA, we specialize in supplying durable, customizable, and cost-effective furniture for wholesalers, importers, and large-scale projects. Below, we’ve answered the most common questions about our products, customization options, ordering process, and shipping. If you need more details, feel free to contact us!
General
Questions
What types of products does SOURESA manufacture?
SOURESA specializes in high-quality metal bunk beds, Steel Lockers, and ergonomic school desks. These products are ideal for schools, dormitories, military bases, jails, and large-scale housing projects.
Who are Souresa’s main customers?
We serve wholesalers, importers, project managers, and schools, as well as institutions like military bases and correctional facilities, offering durable and cost-effective furniture solutions.
Can Souresa create custom furniture solutions?
Yes, we provide custom manufacturing for all our products, including bunk beds, steel storage solutions, and school desks, tailored to meet your specific needs.
What sets Souresa apart from other metal furniture manufacturers?
We treat every order as if it were our own. Before finalizing any request, we consult with clients to ensure they receive the exact product specifications that match their needs. If certain demands compromise quality- like using thinner metal to lower costs- we advise against it, prioritizing long-term satisfaction and brand integrity over quick profit.
Product Details
& Customization
What sets Souresa’s furniture apart?
Our products are built to last, with premium materials and compliance with international standards like ISO 9001-2015, CE, EU and TSE. Whether it’s metal bunk beds for dormitories, or school desks for classrooms, we ensure high quality and competitive pricing.
Do you offer product samples before placing a large order?
Yes, we can provide product samples to help you evaluate our quality and make informed decisions.
What customization options are available for your metal furniture?
We can tailor the size, thickness of the metal, and color/paint options to meet your specific requirements.
Do color or size variations affect lead time?
Both custom-made, and standard product typically require 15-20 days after order confirmation, as each unit is produced from scratch.
Is your metal bunk beds suitable for military bases and jails?
Yes. Our metal bunk beds are designed for durability, safety, and ease of maintenance, making them ideal for high-demand environments like military bases, jails, and dormitories.
What metal thickness is used in your products?
We use high-grade materials with customizable metal thickness according to your needs.
Do your products come with a warranty?
All our products, including metal bunk beds, steel lockers, and school desks, come with a 2-year warranty against manufacturing defects.
Manufacturing
& Quality Control
Where are your manufacturing facilities located?
- Metal bunk bed manufacturing: Izmir, Turkey
- School desk manufacturing: Gaziantep, Turkey
- Steel lockers manufacturing: Istanbul, Turkey
We can consolidate shipments so that all products arrive together if you’re ordering multiple items.
How does Souresa ensure the quality of its furniture?
We conduct thorough quality control at every stage from sourcing raw materials to final assembly.
All bunk beds, lockers, and desks are produced under strict guidelines to meet international standards.
Assembly & Installation
Do your metal bunk beds, cabinets, or desks come pre-assembled?
- Metal Bunk Beds & School Desks: Available either fully assembled or disassembled (with instructions) based on your request.
- Steel lockers: typically shipped ready to use.
Do you provide assembly instructions or technical support?
Yes. We offer detailed instructions and can provide online or phone support if needed. For large orders, we can also supply a supervisor to guide your team on-site.
Ordering & Payments
How can I place an order with SOURESA?
Our process includes:
- Submitting your inquiry
- Receiving the proforma invoice
- Confirming the order
- Starting production
What payment methods do you accept?
We accept 30% advanced payment and 70% before the loading date. We also accept L/C at sight for secure transactions.
Is there a minimum order quantity?
No, there is no minimum order quantity. However, for orders totaling less than 2500 EUR, an additional 150 EUR customs fee will apply.
Do you offer discounts for bulk or wholesale orders?
We handle each project individually. Reach out with your requirements, and we will work with you on pricing based on volume and scope.
Shipping & Delivery
What is the average delivery time for SOURESA products?
We deliver within 15 days of order confirmation. Customized or large-volume orders may take up to 20 days.
Are shipping costs included in your quote, or are they charged separately?
Shipping costs are typically offered separately. You may arrange shipping on your own or let us coordinate with our logistics partners.
Do you provide tracking details for shipments?
Yes. We provide full tracking details, including Bill of Lading and contact information for the transportation company.
Who handles custom clearance and import duties?
We handle custom clearance in Turkey. For the destination country, the customer is responsible for any local import duties, taxes, or customs clearance. We do, however, provide all necessary documentation (e.g., Commercial Invoice, Packing List, Certificate of Origin, ATR, EUR1, Bill of Lading, etc.).
Do you offer drop-shipping to multiple users or end users?
Yes. Let us know your requirements, and we’ll work to accommodate them.
Where does Souresa export its products?
We currently export to over 27 countries, including the USA, Europe, and the Middle East, delivering high-quality metal bunk beds, storage cabinets, and school desks worldwide.
Warranty & Returns
How do I claim the warranty if I encounter a manufacturing defect?
Please email us with photos and a detailed description of the issue. We’ll review your claim and initiate the process for repair or replacement as needed.
What should I do if I receive damaged items upon delivery?
Contact us immediately via email to [email protected] with the situation, including photos and the quantity affected. We will promptly assess the damage and offer a suitable resolution.
Do you offer returns or refunds?
We generally do not accept returns or refunds. However, in the event of production or packaging faults, we will replace the affected items or offer a discount on future orders
Maintenance & Care
How should I maintain and clean metal furniture products to ensure longevity?
We recommend wiping surfaces with a mild cleaner and soft cloth. Avoid abrasive materials or harsh chemicals that may damage the finish.
Are there any recommended cleaning products or methods?
A simple solution of warm water and non-abrasive soap works well. Always dry thoroughly to prevent moisture buildup.
References
Case Studies
& Distributors
Can you provide references or case studies from past clients or projects?
Yes, we can share examples upon request. We respect our clients’ privacy and remove any sensitive information when providing case studies.
Do you have local distributors or partners in certain countries?
Yes, we have local distributors in some regions. Orders from other locations are handled directly through our main office.
Industry Insights
Why are metal bunk beds a great choice for military bases and jails?
Metal bunk beds are durable, space-saving, and easy to maintain, making them perfect for demanding environments like military bases, jails, and dormitories.
What are the benefits of using metal cabinets in schools and offices?
Steel lockers are secure, durable, and low maintenance, providing an ideal storage solution for schools, offices and other institutions.
Why choose Souresa's school desks for classrooms?
Our school desks are ergonomically designed for comfort and built with high-quality materials withstand daily use, making them a reliable choice for educational settings.
Need more information?
Contact us today to learn how SOURESA can support your next project. We look forward to helping you streamline your procurement process and achieve outstanding results.
We’re Here to Help!
Whether you have a question or a business inquiry, our team is ready to assist you—let’s work together!